Privacy Policy
PRIVACY POLICY
Effective Date: January 1, 2025
Disclaimer: In case of any discrepancy or difference, the English version will take precedence over any translation.
INTRODUCTION
1. TERRITORIAL SCOPE AND DATA STORAGE
Our website and services are primarily intended for individuals residing in the United States and Global Markets.
In alignment with our mission to bring high-quality products to customers worldwide, your data may be transferred, processed, and stored in regions where we or our service providers operate, including but not limited to the United States.
Our systems and processes adhere to international standards, ensuring trustworthiness and innovation in how we handle your personal data.
2. INFORMATION WE COLLECT
To fulfill our mission and drive innovation in our services, we collect the following types of data:
a.Information You Provide Directly:
- Full Name
- Email Address
- Phone Number
- Billing and Shipping Address
- Account Login Credentials
- Preferences and Interests
b.Information Collected Automatically:
- IP Address
- Device Type and Browser Information
- Operating System Details
- Website Interaction Data (e.g., pages visited, session duration)
- Marketing Preferences
- Purchase and Transaction History
c. Cookies and Tracking Technologies:
We use cookies and tracking technologies to enhance your browsing experience, optimize product delivery, and support our mission of leveraging best-in-class technology. Refer to our Cookie Policy for more details.
d. Third-Party Information:
We may receive your data from third-party partners, including marketplaces, vendors, and analytics providers, when you interact with our products and services on external platforms.
3. HOW WE USE YOUR INFORMATION
We process your information to:
- Fulfill our mission by processing transactions and delivering products globally.
- Enable strategic insights and optimizations that align with our vision of innovation and trust.
- Enhance customer experience and engagement with our products and services.
- Provide personalized recommendations and marketing communications.
- Analyze data to continually improve our offerings and stay aligned with our vision.
- Support compliance with legal obligations and industry standards.
For our E-Commerce Accelerator model, data-driven insights help us optimize marketplace listings and ensure product availability at affordable prices.
For our Brand Aggregator model, customer insights allow us to grow acquired brands strategically and align them with global standards of excellence.
4. SHARING AND DISCLOSURE OF INFORMATION
To support our mission and vision, we may share your data with trusted partners under strict confidentiality agreements:
- Service Providers: Payment gateways, logistics partners, and analytics providers aligned with our commitment to excellence.
b. Marketplaces and Vendors: For seamless order fulfillment and optimized listings across global platforms.
c. Legal and Regulatory Authorities: To ensure compliance and maintain transparency.
d. Business Transfers: In alignment with our vision for growth and scalability.
e. Aggregated Data: For strategic insights and improving product offerings.
We do not sell your personal information.
5. DATA RETENTION
In pursuit of our mission to ensure seamless, reliable services, we retain your data for as long as necessary to:
- Fulfill the purposes outlined in this policy.
- Comply with legal and regulatory obligations.
- Drive innovation and informed decision-making.
Once data is no longer needed, it will be securely deleted or anonymized.
6. YOUR PRIVACY RIGHTS
To honor our vision of being a trustworthy company, you have the right to:
- Access your personal data.
- Correct or update inaccurate information.
- Delete your data when no longer necessary.
- Object to or restrict data processing.
- Opt-out of marketing communications.
Contact us at [email protected] to exercise your rights.
7. SECURITY MEASURES
Aligned with our vision to be trustworthy and innovative, we use advanced security measures, including:
- Data encryption protocols
- Regular security audits
- Controlled access to sensitive information
While we strive for maximum security, no system is entirely immune to vulnerabilities.
8. COOKIES AND TRACKING TECHNOLOGIES
Cookies enable us to fulfill our mission of delivering seamless and personalized experiences while enhancing site performance and analyzing trends.
For detailed information, refer to our Cookie Policy.
9. CHILDREN’S PRIVACY
Our services align with our mission to serve global customers responsibly. They are not intended for children under 13. If we discover any such data, it will be promptly deleted.
10. THIRD-PARTY LINKS
As part of our vision to expand responsibly, our platform may include third-party links. These third parties operate independently, and we encourage you to review their privacy policies before sharing any data.
11. MARKETING COMMUNICATIONS
To deliver on our mission of global engagement, we may send tailored communications. You can opt-out by:
- Clicking the “Unsubscribe” link in emails.
- Adjusting preferences in your account settings.
- Contacting us at [email protected].
12. CHANGES TO THIS PRIVACY POLICY
To remain aligned with our vision of innovation and transparency, we may update this policy periodically. Updates will be posted with an updated “Effective Date.”
Significant changes will be communicated via email or website notifications.
13. GRIEVANCE OFFICER
To ensure accountability and alignment with our mission and vision, please contact:
[Shivendra Pratap Singh]
Designation: [Chief People Officer]
Ergode IT Services Pvt. Ltd.
14932, Kuykendahl Road, Houston, Texas, United States – 77090
Email: [email protected]
14. CONTACT US
For any inquiries related to this policy or your personal data, contact us at:
Email: [email protected]
Address: Ergode IT Services Pvt. Ltd., 14932, Kuykendahl Road, Houston, Texas, United States – 77090
Last Updated: January 1, 2025
Rapid Response
Quick and efficient communication
We know that prompt service is essential. That’s why we strive to answer calls within 20 seconds and respond to emails within 20 minutes. Give us a test call and experience our fast and friendly support.
Enhancing Your Brand
Creating memorable customer experiences
Positive customer service experiences are crucial for building loyalty.
At Ergode: 90% of customers are likely to make another purchase after a positive service experience. (Source: Internal Data)
65% of customers would switch to a new brand after a single negative experience. (Source: Industry Survey)
70% of customers prefer interacting with real people, even with advancements in automated solutions. (Source: Market Analysis)